110 W. New York Ave.
DeLand, FL 32720
386-734-4622
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Me: To Whom It May Concern:
I adopted Butch from you the beginning of July. I had to return him to your shelter due to him biting my grandson in the face and then placing his whole mouth across my fiancé' face. I was told that someone would contact me concerning the issues. I waited for over an hour at your business, spoke to 3 different people. I was told that Maggie Hall would be contacting me. I waited for that call for a couple of days. The call never came so i called your office. I was given Ms. Hall's phone number. I placed that call and left a message. Still to date there hasn’t been a returned call. I paid 100.00 for Butch , in the paper work that I signed it states there is no refund unless there were extenuating circumstances. I consider it being extenuating circumstances when the dog bit , I would like a full refund for this amount. There were also some health issues with him and we were willing to deal with that, but then he bit. Please respond with any information you can give me. I would like to resolve this matter as soon as possible.
ARK: Maggie Hall,
Please read again your adoption agreement. It specifically states there will be no refund unless extenuating circumstances: death, severe illness. Butch never showed aggression with us or his former owner or foster. Evidently something in your home did not please him and you did not know how to handle this. Also you did not contact us immediately so that our dog behavorist could talk with you.
Butch was seen by our veterinarian upon return and the doctor found no health issues with him.
Since being returned Butch has behaved himself as a true gentleman and loving dog. We are very sorry it didn't work out with you and your family. There will, however, be no refund.
Thank you.
Maggi Hall, President ARK
So needless to say i never recieved a refund. Could have took them to court but was under the impression it was a lost cause.
Now im kicking my self in the behind for not doing it. Also speaking in donations i also took a just open bag of expensive dog food to them. I ve always said karma is a b****. What goes around comes around. If i knew when they were going to court i would be there to testify.
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