I would like to know what kind of complaints they are referring to. This place work with little if any funds to finds home for abandoned animals so that they are not euthanized. They have also help me find a home for a wonderful dog that we took in so that he wouldn't have that fate. His new home was found in only a week. People need to keep in mind that many of the animals that find their way to ARK or also in very shape upon arrival. They do what they can and they are making a difference. If you ask me...this is dog poo!!